SHIPPING POLICY

ORDER PROCESSING
We process and prepare orders for shipment within 1–2 business days after payment is confirmed.

DELIVERY TIME
Delivery time depends on the destination and selected shipping method. Estimated delivery times are provided during checkout.

SHIPPING COST
Shipping costs are calculated and displayed at checkout before you complete your order.

ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

DELIVERY DELAYS
Delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, customs procedures, holidays or other unforeseen events.

WRONG OR INCOMPLETE ADDRESS
Please make sure that your shipping address is correct and complete before placing your order. MONA 22 is not responsible for delays or additional shipping costs caused by incorrect or incomplete address information.

DAMAGED OR LOST PACKAGES
If your package arrives damaged or appears to be lost, please contact us as soon as possible at novokhatskadiana33@gmail.com so we can assist you.

CONTACT
If you have any questions about shipping or your order, please contact us at novokhatskadiana33@gmail.com.